Staying relevant with your customers in a constantly changing environment.
Featuring
Hear about how to engage customers and build trust at all stages of the customer journey from our panel of experts.
Our panel of experts dives into what it takes to deliver compelling and relevant experiences across the consumer lifecycle, as well as the importance of implementing an integrated martech stack to fully understand customers. (Access the video below)
Moderator
Jisun Hahn
Chief Strategy Officer
Kognitiv
Jisun is a trusted leader with 25 years of experience in designing ground breaking loyalty programs and negotiating long term partnerships for large global organizations.
Panelist
Mary Pilecki
VP and Principal Analyst
Forrester Research
Mary serves B2C marketing professionals, leading Forrester's customer loyalty coverage. Her research focuses on loyalty strategy, loyalty programs, consumer trends, and the tools, skills, and processes B2C marketers need to manage and measure loyal customer relationships.
Panelist
Dwayne Francis
Sr. Manager, Loyalty and CRM
Curaleaf
Dwayne is responsible for building engaging experiences and ensuring they’re delivered seamlessly across Curaleaf's loyalty and CRM platforms to their customers.
Panelist
Matt McRoberts
Senior Vice President, Strategic Global Alliances
Braze
Matt advances Braze’s global technology and solutions partnerships through the Braze Alloys program.
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