Kognitiv Corporation: Sub-Processor List

Revised Date: 2024-03-27

Overview

Kognitiv Corporation and its subsidiaries ("Kognitiv") use sub-processors to process personal data on behalf of Kognitiv and in connection with Kognitiv's provision of services to its customers.

Sub-processors are subject to written agreements that contain confidentiality, privacy and security commitments with respect to the protection of personal data to the extent applicable to the nature of the services provided by such sub-processor. Kognitiv remains responsible for the acts of its sub-processors.

Sub-Processor Usage and Data Processing

Below is a list of sub-processors that Kognitiv uses in its provision of its services, set out by different types of services offered by the relevant sub-processor.

Important Notes

Depending upon a customer's use of Kognitiv's services (e.g. geographical location of the customer or type of service purchased), not all sub-processors will be used to deliver services to a customer
Sub-processors may receive, store, structure, categorize, analyze, handle, process and send personal data, as applicable and in accordance with their agreements with Kognitiv
A sub-processor may process personal data until the earlier of:
1. The completion of the processing provided by such sub-processor, and
2. The duration of their Agreement with Kognitiv, subject to the terms of that agreement and any relevant laws and regulations

Hosting and Platform Providers

Sub-processor	Function	Country
Amazon Web Services, Inc.	Hosting	Australia, United States
Imperva, Inc	Web Application Firewall, Content Delivery Network	Global
Microsoft Corporation	Hosting (Azure), Hardware + operating systems	Australia, Canada, United States
Google LLC	Hosting (Google Cloud Platform)	Australia, Canada, France, United Kingdom, United States

Data Analytics Platforms and Tools

Sub-Processor	Function	Country
Carry Technologies Inc. d/b/a Hightouch	Data Egress	India, Ireland, United States
Fivetran Inc.	Data Ingress	Australia, Canada, Germany (EU), India, Singapore, United Kingdom
Google Analytics	Analytics	United States
HubSpot, Inc.	Inbound marketing	United States
Tableau Software LLC	Data Analytics platform	Australia, United States
ZoomInfo	Business Contact Information + database management	United States

End User Technology and Support Systems

Kognitiv subcontracts a number of services in different markets to providers of technology, as well as call centre and other operational service providers. In the course of their operations, these providers may sub-process personal data on behalf of Kognitiv.

Subprocessor	Function	Country
Currency Alliance	Loyalty Solutions provider	Ireland
Flight Centre Management Travel Solutions LLC	Travel solutions	Dubai, Australia
Genesys [product – Purecloud]	Cloud-based PBX/call center	United States
Juniper	Website development and management	Spain
MessageBird	Marketing SMS tool	Netherlands
Onyx CenterSource	Commission processing provider	United States
Reward Ops	Marketing + loyalty analytics platform, including product merchandising support	Canada
Serefin Travel	Travel Solutions	Canada
Teleperformance Egypt	Call centre support services	Egypt
Wavenet Limited	VOIP edge devices	United Kingdom

Technology and Engineering Support

Kognitiv has a number of subsidiary companies operating in different markets. Those companies may undertake support functions to enable Kognitiv to deliver services. In doing so, those companies may act as sub-processors of personal data.

Subprocessor	Country
Aimia Proprietary Loyalty Sendirian Berhad	Malaysia
Extreme Innovations Technosys India Private Limited	India
Kognitiv Corporation	Canada
Kognitiv Australia Pty Ltd	Australia
Kognitiv Hong Kong Ltd	Hong Kong
Kognitiv Singapore Pte Ltd	Singapore
Kognitiv UK Ltd	United Kingdom
Kognitiv US LLC	United States
Noetic Marketing Technologies (PVT) Ltd	Sri Lanka

Providers of Operational Tools

Kognitiv may use third-party vendors in connection with the delivery of the relevant Kognitiv services. These third parties may process personal data in connection with monitoring, troubleshooting, log management and the provision of support or training to customers.

Subprocessor	Function	Country
Acoustic	Marketing campaign tool	Australia, United States
Campaign Monitor Pty Ltd.	Email marketing & automation tool for online businesses	United Kingdom
Citrix Systems, Inc. [product – Podio]	Project management	United States
DXC Technology	Technology support + help desk	Canada
Intuit Inc. [product – QuickBooks]	Accounting	United States
Iridesco, LLC [product – Harvest]	Web-based time tracking tool for businesses	United States
HCL Technologies (Unica)	Marketing campaign tool	United Kingdom
Workday Inc.	Financial + Human resources management platform	United States
Socket Labs	Marketing e-mail tool	United States
MessageBird	Marketing SMS tool	Netherlands, Belgium

About Kognitiv Corporation

Kognitiv Corporation provides AI/ML-powered loyalty and customer engagement solutions.

Products and Services

Kognitiv Pulse: AI/ML-powered insights and activation to maximize customer lifetime value
Kognitiv Inspire: Quick-to-deploy, scalable loyalty system with 200+ connectors for easy omni-channel activation
Kognitiv Ignite: AI-native data activation for 1:1 personalization at scale across owned channels
Kognitiv Amplify: Outcome-based AI/ML optimization for paid display, video, social and programmatic (AI autopilot for paid media)
Kognitiv Marketplaces: Diverse partner benefits that give customers more choice and experiences they love
Services: Professional services to help clients reach their goals

Contact Information

Email: [email protected]

Social Media: LinkedIn