Kognitiv's Global Loyalty Insights report reveals critical findings about hotel customer loyalty and retention in the hospitality industry.
According to Kognitiv's Global Loyalty Insights, less than 20% of hotel customers stay at the same hotel they have stayed at before, meaning most hotels are missing out on revenue from each customer.
With the diversification of travel options, the impact of the pandemic, and economic fluctuations, hotels are looking to go the extra mile to secure guest loyalty.
From this report, learn key insights on:
What is most important to a customer when deciding where to stay - Understanding the primary factors that influence hotel selection decisions
What will cause hotel customers to stop staying with a hotel and what would help retain them - Identifying churn triggers and retention strategies
What loyalty program benefits are most valued and more - Discovering which loyalty program features resonate most with hotel guests
Kognitiv provides AI/ML-powered loyalty and customer engagement solutions for the hospitality industry.
Kognitiv Pulse AI/ML-powered insights and activation to maximize customer lifetime value. Understand your customers and get intelligent recommendations that are easy to action.
Kognitiv Inspire Quick-to-deploy, scalable loyalty system with 200+ connectors for easy omni-channel activation. A loyalty platform that binds brands and their customers more tightly together.
Kognitiv Ignite AI-native data activation for 1:1 personalization at scale across owned channels.
Kognitiv Amplify Outcome-based AI/ML optimization for paid display, video, social and programmatic. Your AI autopilot for paid media.
Kognitiv Marketplaces Diverse partner benefits that give your customers more choice and experiences they love.
Services Kognitiv will help you reach your goals sooner with less stress.
Email: [email protected]
Social Media: LinkedIn
Book a Demo: Available through the Kognitiv website
Copyright © 2023 Kognitiv Corporation. All rights reserved.